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[answered] A quality control activity analysis indicated the following


A quality control activity analysis indicated the following four activity costs of a hotel.

Verifying credit card information 100,100
Customer service training 400,400
Discounting room rates due to poor customer service 300,300
Correcting charges to customer invoices 200,200
Total $1,001,000

Sales are $7,700,000 for the year. Prepare a cost of quality report.

Present percentage values to one decimal place.

? Cost of Quality Report
Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales
Prevention $ ?% ?%
Appraisal $ ?% ?%
Internal Failure $ ?% ?%
External Failure $ ?% ?%
?Total $ ?% ?%



 


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