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[answered] A software company needs to upgrade their current customer


A software company needs to upgrade their current customer base to the newest software version.? Currently, there are a total of 672 customers on 6 different software versions.? The goal of the company is to have only 3 versions active at a time.? new software versions launch every 16 to 18 months.? The next version launch is anticipated July 2017.? As the company?adds new versions, how long will it take to have only 3 versions active (most current plus 2 older versions)??

Notes:

The customer will always be upgraded to the most recent launched version.? Therefore, some customers slated for version #6 may be upgraded to version #7 depending on the timeframe and where the technicians are during the upgrade process.? An upgrade can take on average 20 working days (anywhere from 7 to 40 working days).? Each technician can perform 3 customer upgrades at a time.? So as one upgrade is completed, they can start a new one.?

Knowing the number of users, the timeline of lifecycle end date for each version, and the new launch date timeline, how many technicians are needed to sustain this model?


Version # Customers? Upgrade Timeline

1???????????? 43??????????????????? June 2017

2??????????? 49??????????????????? Dec 2017

3??????????? 253????????????????? Dec 2018

4??????????? 84??????????????????? Dec 2019

5??????????? 234????????????????? Dec 2020

6??????????? 9????????????????????? Dec 2021

7??????????? Launch June 2017 Dec 2022

8??????????? Launch Oct 2018??Dec 2023

 


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