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[answered] Because RSSAs labor costs have steadily increased, it is ou


Read the attached and answer the following:

a. what is the executive-level committee commonly called, who typically serves on it, and what is its primary function?

b. who typically serves on the project development team?

c. what steps would the development team take during system analysis?

d. why do you think the server and data tapes were damaged?

e. calculate the following capital budgeting metrics for RSSA's outsourcing plan:

1. payback period

2. net present value (NPV)

3 internal rate of return (IRR)


River bend software support administrators (RSSA) provides online and telephone

 

help desk services. Because RSSAs labor costs have steadily increased, it is

 

outsourcing its call center. RSSA?s executive level committee, who oversees the

 

information systems (IS) function, selected a project development team to create a

 

system to move the help desk and manage it from corporate headquarters.

 

Two incidents delayed the help desk conversion date by 15 days. A server was

 

damaged when an unidentified employee put a hot coffee pot on it, and several back

 

up tapes were found floating in a restroom sink.

 

The five-year contract requires an initial payment of $1,750,000 and yearly

 

payments of $525,000. Each year, the contract will save $750,000 in salary, benefits,

 

and equipment costs. There is a$150,000 one-time charge for breaking the current

 

call centers building lease, but doing so will save $360,000 a year. RSSA?s cost of

 

capital is 11%

 


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