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[answered] BSB51107 Diploma of Management Queensford College COMPLETE


This assessment relate to manage operational plan?

please, help me to answer in assessment 1 and assessment 3


BSB51107 Diploma of Management Queensford College COMPLETE ASSESSMENT DOCUMENT

 

BSB51107 Diploma of Management

 

BSBMGT515A Manage operational plan The following assessments are to be

 

(a) completed and

 

(b) submitted in accordance with the associated STANDARD INSTRUCTIONS

 

ASSESSMENT COVER SHEET

 

Required Skills and Knowledge

 

This section describes the skills and knowledge required for this unit. Required

 

skills

 

literacy skills to access and use workplace information and to write a succinct and practical plan

 

technology skills to use software to produce and monitor the plan against performance

 

indicators planning and organisational skills coaching skills to work with people with poor

 

performance numeracy skills to allocate and manage financial resources. Required

 

knowledge BSBMGT515A Manage operational plan BSB51107 Diploma of Management Queensford College models and methods for operational plans budgeting processes alternative approaches to improving

 

resource usage and eliminating resource inefficiencies and waste. BSBMGT515A Manage operational plan BSB51107 Diploma of Management Queensford College Assessment Part A Develop operational plan Performance objective

 

The candidate will demonstrate skills and knowledge required to develop operational plans in

 

consultation with key stakeholders.

 

Specifications You

 

must:

 

? participate in three role-plays: ? Sales and Marketing Manager

 

? Technology consultant

 

? present resourcing proposal for approval

 

? submit planning portfolio, including: ? action plans

 

? performance indicators for operational and financial targets (amended operational plan;

 

balanced scorecard for e-commerce customer service representative) ? proposal for

 

resourcing.

 

Your assessor will be looking for:

 

? literacy skills to access and use workplace information and to write a succinct and practical plan.

 

? technology skills to use software to produce plans ? planning and organisational skills.

 

? numeracy skills to allocate and manage financial resources.

 

? knowledge of models and methods for operational plans.

 

? knowledge of budgeting processes.

 

? knowledge of alternative approaches to improving resource usage and eliminating resource

 

inefficiencies and waste.

 

Adjustment for distance-based learners

 

? Interview or electronic role-play as arranged.

 

? A follow-up interview may be required (at the discretion of the assessor).

 

? Documentation can be submitted electronically or posted in the mail.

 

Assessment description

 

In response to a simulated business scenario, you will research resource requirements and develop

 

an operational plan in consultation with relevant stakeholders. As a part of the development of your

 

plan, you will set performance indicators, plan for contingencies, and obtain approval in accordance

 

with organisational requirements.

 

Procedure

 

1. Read the BBQfun simulated business information provided in Appendix 1 of this task and in the

 

Appendices of your Student Workbook. 2. Research resource requirements for implementation of e-commerce strategy. 3. Arrange with your assessor to participate in two resourcing consultation role-plays. 4. During role-plays, consult with relevant personnel to determine resourcing needs: BSBMGT515A Manage operational plan BSB51107 Diploma of Management Queensford College a. Sales and Marketing Manager (prepare to discuss human resourcing requirements) b. Technology consultant (prepare to discuss physical resourcing requirements related to

 

development of e-commerce website).

 

Note: During consultation, ask questions and encourage interviewee to provide

 

information. 5. Using appropriate word processing or project management software, develop an action plan for

 

the implementation of the e-commerce strategy. Include:

 

a. physical resourcing (all major steps for resourcing, including procurement of different

 

types of resources, but not to the detail of including all procurement steps for each

 

resource type) b. human resourcing (all major steps, e.g. recruiting, training, communication) c. timelines and milestones for implementing ecommerce strategy d. consultation and communication (ensure all affected staff are informed and engagement

 

is encouraged for all stakeholders)

 

i.

 

ii. 6. an example action plan template is provided

 

ensure plans adhere to organisational requirements such as policies and

 

procedures. Develop performance indicators for operational and financial targets and amend existing

 

operational plans to include KPIs and financial targets related to e-commerce strategy. Develop

 

balanced scorecard for e-commerce sales and customer service representative including three

 

KPIs and associated targets.

 

Note: The current budget and operational plan for BBQfun is located in Appendices 2 to 3 of

 

this task. 7. Identify at least three risks to the implementation and develop a contingency plan for each risk.

 

a. Include at least one risk due to inefficiency or wastage. b. Include at least one risk due to employee underperformance. 8. Develop a proposal for resourcing to be presented for approval to the Operations General

 

Manager. Include in your proposal:

 

a. breakdown of costs

 

b. benefits to organisation

 

c. risks to organisation by not implementing

 

d. outline of identified risks and contingency planning

 

e. description of proposed implementation of resourcing

 

f. description of sources of information used to develop proposal (use internet research on

 

technical aspects of ecommerce and importance to retailers; use consolation, use

 

company financial projections). 9. In a third role-play, present proposal for approval by Operations General Manager. 10. Submit a portfolio of your implementation documents as outlined in the specifications below.

 

Keep copies of your work for use in Assessment Tasks 2 and 3 and for your own records. Assessment Part B Plan and manage resource Performance objective

 

The candidate will demonstrate skills and knowledge required to plan and manage resource

 

acquisition.

 

Specifications You

 

must:

 

? participate in two interview role-plays ? submit portfolio: ? action plans BSBMGT515A Manage operational plan BSB51107 Diploma of Management Queensford College ? Expenditure Payment Approval form

 

? interview plan

 

? assessment and evaluation record with recommendations.

 

Your assessor will be looking for:

 

? literacy skills to access and use workplace information and to write a succinct and practical plan

 

? planning and organisational skills

 

? numeracy skills to allocate and manage financial resources

 

? knowledge of models and methods for operational plans ? knowledge of budgeting processes.

 

Adjustment for distance-based learners

 

? No variation of the task is required.

 

? A follow-up interview may be required (at the discretion of the assessor).

 

? Documentation can be submitted electronically or posted in the mail.

 

Assessment description

 

In response to a simulated business scenario, and using work completed in Assessment Task 1, you

 

will develop and implement strategies to ensure physical and human resourcing is carried out in

 

accordance with organisational policies, practices and procedures.

 

Procedure

 

1. Read the BBQfun simulated business information provided in Appendix 1 of this task and in the

 

Appendices of your Student Workbook.

 

2. Plan and implement physical resourcing:

 

a.

 

b.

 

c. Review physical resource action plan developed in Assessment Task 1.

 

Elaborate on your plan by including all steps and strategies to acquire resources in

 

accordance with organisational requirements.

 

Implement resourcing in accordance with organisational requirements by completing

 

Expenditure Payment Approval Form. 3. Plan and implement human resourcing:

 

a.

 

b.

 

c. Review human resource action plan developed in Assessment Task 1.

 

Elaborate on your plan by including all steps and strategies to recruit people in

 

accordance with organisational requirements.

 

Interview, assess and make recommendations on two potential recruits in accordance

 

with your plan. You may use the templates provided or develop your own. 4. Submit a portfolio of your implementation documents as outlined in the specifications below.

 

Keep copies of your work for your records.

 

Assessment Part C Monitor and review operational performance Performance objective

 

The candidate will demonstrate skills and knowledge required to monitor and review operational

 

performance.

 

Specifications You

 

must:

 

? participate in two role-plays: ? coaching an underperforming employee

 

? presentation of report to Operations General Manager

 

? submit a portfolio that includes: BSBMGT515A Manage operational plan BSB51107 Diploma of Management Queensford College ? a monitoring plan

 

? an operational plan status report

 

? a coaching and performance management plan

 

? a contingency plan for managing employee underperformance.

 

? submit a management report.

 

Your assessor will be looking for:

 

? literacy skills to access and use workplace information and to write a succinct and practical plan

 

? technology skills to use software to produce and monitor the plan against performance

 

indicators

 

? planning and organisational skills

 

? coaching skills to work with people with poor performance

 

? numeracy skills to allocate and manage financial resources

 

? knowledge of models and methods for operational plans

 

? knowledge of budgeting processes

 

? knowledge of alternative approaches to improving resource usage and eliminating resource

 

inefficiencies and waste.

 

Adjustment for distance-based learners

 

? No variation of the task is required.

 

? A follow-up interview may be required (at the discretion of the assessor).

 

? Documentation can be submitted electronically or posted in the mail.

 

Assessment description

 

In response to a simulated business scenario, and using work completed in Assessment Task 1, you

 

will develop, monitor and review performance systems, analyse performance, identify areas of

 

underperformance, take prompt remedial action and report on operational performance.

 

In accordance with contingency planning developed in Assessment Task 1, you will take prompt action

 

to address employee underperformance. In a role-play, you will coach the employee in accordance

 

with performance management systems.

 

You will then prepare and present, in a second role-play, a management report describing the

 

performance system, performance results and recommendations for changes to operational plans.

 

During the role-play, you will negotiate changes to operational plans and gain approval for

 

recommendations from the Operations General Manager (the facilitator/assessor).

 

Procedure

 

1. Read the simulated BBQfun scenario information provided in the Appendices of this task. 2. Prepare a plan for monitoring performance from the start of implementation to the end of the

 

financial year. You may use the Action Plan template provided or use other project management

 

software to create a template. Ensure to include:

 

a. budgetary and financial performance

 

b. productivity performance

 

c. employee performance in line with performance management policy d. milestone achievement and performance against targets

 

e. dates for monitoring activities in line with scenario

 

f. resources for monitoring BSBMGT515A Manage operational plan BSB51107 Diploma of Management Queensford College g. progress reporting at the end of each quarter to OGM

 

h. regular performance management of online staff and lodgement of records with HR

 

Manager.

 

3. Monitor operational performance as elaborated in scenario. 4. Analyse operational performance as described in scenario, and produce an operational plan

 

status report. 5. Identify areas of employee underperformance, determine possible remedial actions and prepare

 

to performance manage underperforming employees. Refer to, follow, or adapt, existing

 

contingency plan for underperforming employees developed in Assessment Task 1. 6. Follow performance management policy to coach and performance manage an

 

underperforming employee. Arrange with your assessor to role-play the coaching session. 7. Prepare a management report including:

 

a. description of budgetary and financial performance

 

b. description of productivity performance

 

c. analysis of milestone achievement and performance against targets d. three recommendations for operational improvement.

 

8. Arrange time to meet with your assessor to role-play the presentation of report and negotiate

 

recommendations involving, for example, changes to plans, changes to implementation of

 

plans, changes to budget, etc. and seek approval for the implementation of your

 

recommendations. 9. Submit a portfolio of your implementation documents as outlined in the specifications below.

 

Keep copies of your work for your records. Appendix 1? Apparel Brands Pty Ltd

 

Apparel Brands, founded in 1901, is an Australian based manufacturer and distributor of generic

 

clothing and footwear. The company takes orders from retailers and supplies retailers with clothing

 

products that have been manufactured to retailers? specifications. These clothing products are then

 

sold to consumers under the retailers? various brands.

 

Recently, Apparel Brands has found its market share in decline due to a strong Australian dollar and

 

increased overseas competition. In addition, labour costs are eating into profit margins. Trends in the

 

Australian textile industry suggest that the company, although it is in a strong financial position now,

 

will struggle to make a profit within two years.

 

To ensure the continued existence of Apparel Brands, the company has embarked on a bold new

 

strategic direction:

 

? develop own brands and product range and sell direct to consumers

 

? leverage ecommerce opportunities to reduce distribution costs and increase profit margins.

 

Company vision: In the next five years, Apparel Brands will establish a range of innovative and

 

exciting online clothing brands and help secure a future for Australian clothing manufacturing.

 

Task

 

Your team has been charged with the task of identifying an ecommerce opportunity for Apparel Brands

 

and developing a proposal to put to the board of directors. For example, your team could decide to

 

propose setting up an online business in which customers design their own custom t-shirts. Your

 

budget for setting up the ecommerce venture is $30,000. BSBMGT515A Manage operational plan BSB51107 Diploma of Management Queensford College Task requirements

 

For your proposed ecommerce venture, your team will need to determine:

 

? Value proposition: What will you offer consumers? What product? What price? What quality?

 

How will it benefit your customer?

 

? Who your target market is: What are the characteristics of the people who will buy your product?

 

What do they need or desire?

 

? How you will gather necessary information for setting up the venture?

 

? Who you will consult or network with to benefit from others? expertise?

 

? What steps you will need to take to set up the ecommerce venture, from website design, to

 

ensuring a system for payment, to establishing an online presence through web search engines,

 

etc.

 

? How you will determine the benefit to Apparel Brands: What is the benefit? Reduced costs?

 

Increased productivity?

 

? How you will determine cost.

 

Once you have determined the above requirements, your team will need to plan specific activities to

 

carry out in order to find the required information for your proposal. Assign tasks to each team

 

member. Each member of the team will develop an individual performance plan.

 

Important reference: For information on setting up ecommerce opportunities and example case

 

studies refer to <http://www.digitalbusiness.gov.au>.

 

Appendix 2: Scenario ? e-Commerce strategy

 

Background to scenario

 

The BBQfun Board of Directors and CEO have decided to implement an e-commerce strategy to

 

maintain or increase market share and revenue and satisfy customer needs in line with company

 

strategic directions.

 

Under the strategy, BBQfun would offer all products in an online store. Stock could be stored at no

 

extra cost at existing stores. Customers would cover delivery costs.

 

Currently, BBQfun has a website, but this website lacks e-commerce functionality. The website would

 

need to be redeveloped to incorporate this functionality in line with relevant technical specifications.

 

Existing infrastructure, such as office and store configurations, would need to be adapted to the new

 

strategy. Additionally, assets, such as delivery vehicles would need to be acquired. New staff would

 

need to be recruited and existing staff retrained or informed of the e-commerce strategy and

 

associated operational and performance targets.

 

All resourcing must be acquired and operations undertaken in accordance with relevant external

 

standards, such as legislation and codes of practice, and internal standards, such as organisational

 

policies and procedures.

 

Preliminary approval has been given to amend existing budget and operational planning to incorporate

 

this strategy.

 

It is now 30 June 2012 and e-commerce operations are expected to be underway by 1 October 2013.

 

Scenario task

 

You will need to determine physical and human resourcing. Review organisational documentation and

 

undertake preliminary research on e-commerce. Consult with relevant personnel to determine

 

resourcing needs:

 

? Sales and Marketing Manager ?

 

Technology consultant.

 

You will then need to plan physical and human resourcing and establish associated performance

 

measures and targets. You may consider the Management Team of BBQfun, including team leaders in

 

warehouses, to be resources for the implementation. Use description of their roles in operational

 

planning when assigning responsibilities. BSBMGT515A Manage operational plan BSB51107 Diploma of Management Queensford College Finally, you will need to propose resourcing and associated operational changes to the Operations

 

General Manager, who will, in consultation with the CEO and Board of Directors, provide approval.

 

Resourcing and budget: e-Commerce strategy

 

After consulting with the management team at BBQfun, you determine:

 

? eight online sales and customer service people will be needed to manage increased online

 

customers

 

? since stores are overstaffed, need for four online people could be met from drawing from

 

existing employees at the two stores

 

? no current staff have any online customer service skills

 

? management would like to develop people through re-training rather than hire new staff to

 

handle online sales

 

? six delivery trucks needed to enable distribution

 

? e-commerce website will take 50 days to develop

 

? three forklifts are needed

 

? four additional warehouse workers are needed

 

? six additional drivers are needed

 

? office space will need to be reconfigured.

 

The following operational costs are associated with e-commerce business strategy.

 

COSTS: E-COMMERCE STRATEGY (INITIAL INVESTMENT)

 

RESOURCES

 

Plant and equipment COSTS

 

? Delivery trucks $50,000 x 6 = $300,000

 

? Forklifts $10,000 x 3 = $30,000 Promotional costs

 

Website developers

 

Staff training $300,000

 

Contractors $2,000 x 50 = $100,000

 

Online customer service training $3,000 per staff member

 

= $24,000

 

30,000

 

$3,000 each = 1 Brisbane store manager, 4 Brisbane

 

team leaders, 1 Gold Coast store manager and 3 Gold

 

Coast team leaders x $2,000 = $27,000

 

$50,000 Recruitment costs

 

Management change

 

leadership training for store

 

managers and team leaders

 

Warehouse and office

 

reconfiguration

 

Total

 

$861,000

 

In addition, ongoing staff costs will be incurred.

 

The expected life of the initial investment is expected to be three years.

 

COSTS: E-COMMERCE STRATEGY (ONGOING)

 

RESOURCES COSTS Additional staff $40,000 year average = (4+4+6 ) x $40,000= $560,000

 

per year for 3 years =$1,680,000

 

The following expenses should be incurred in the 2013 financial year and be included in associated

 

financial targets for spending:

 

Additional staff

 

$400,000

 

Additional marketing

 

$300,000

 

Additional training

 

$51,000

 

Recruitment

 

$30,000

 

Benefits to business

 

According to financial projection prepared by the CFO, the business expects the proposed strategy to

 

be profitable over three years. BSBMGT515A Manage operational plan BSB51107 Diploma of Management Queensford College PROFITABILITY INDEX OVER THREE YEARS Present value (PV) of future cash flows

 

Profitability index (PI) =

 

Present value (PV) of initial investment

 

PI>1 indicates project should be undertaken

 

2013

 

2014

 

Cash flow from operations (minus ongoing

 

operational costs associated with ecommerce

 

such as additional staffing)

 

Present value of future cash flows (discounted

 

future cash flows with respect to opportunity

 

cost, inflation)

 

Present value of initial investment

 

Profitability index $200,000 $500,000 2015

 

$800,000 $180,000 +$420,000+$600,000 =

 

$1,200,000

 

$861, 000

 

1.39 The expected additional profit for 2013 would be $200,000. This figure should be added to targets.

 

Risks to implementation

 

After consulting with stakeholders at BBQfun, you determine:

 

? medium risk of poor online sales

 

? high risk of customer service quality problems for online customers

 

? high risk of staff misunderstanding changes and considering online sales as threat to jobs

 

? medium risk of not being able to recruit fully trained online staff

 

? medium risk of wastage due to overstocking product in anticipation of increased online sales.

 

All additional costs associated with contingency planning will be approved in accordance with BBQfun

 

policies and procedures.

 

Appendix 3: Example budget summary

 

BBQfun 2012?2013 Approved budget by activities to be undertaken

 

Income:

 

Sales

 

Investment income

 

Cost of goods sold

 

(COGS)

 

Gross profit

 

Expenses:

 

Wages, salaries and on

 

costs

 

Consultancy fees

 

Communication

 

expenses

 

Marketing

 

Premises expenses

 

Insurance

 

Depreciation and

 

amortisation

 

Office supplies

 

Training $11,000,000

 

$1,567,000

 

$5,890,000

 

$6,677,000

 

$2,567,890

 

$50,000

 

$42,000

 

$920,000

 

$1,000,000

 

$120,000

 

$177,569

 

$65,068

 

$62,187 $4,884,714

 

Total expenses

 

Net profit

 

$1,792,286

 

BSBMGT515A Manage operational plan Barbecues and related equipment. Real

 

estate investment income and rental of

 

office space.

 

Cost of provision of goods, purchase of stock,

 

distribution.

 

Gross profit.

 

Wages, salaries, superannuation, work

 

cover insurance, payroll tax.

 

Project management: WHS management

 

system; change management.

 

Telephone, ISP costs, IT support.

 

Cost of staff travel and associated costs

 

for sales, etc.

 

Rent, electricity, maintenance, cleaning.

 

Liability insurance

 

Computers and capital equipment that is

 

depreciated.

 

Printing and stationery, postage,

 

amenities. BSB51107 Diploma of Management Queensford College Sales training: leadership, WHS, ethical/legal training.

 

Net income before tax. Appendix 4: Example operational plan

 

General operating hours

 

BBQfun operates Monday to Friday from 9 am to 5 pm. BBQfun will be operational year-round except

 

legislated holidays.

 

Human resources Pat Mifsud, CEO

 

Pat is responsible for working with the Board of Directors to oversee the business, set overall

 

strategic directions, manage risk, and authorise large financial transactions.

 

Riz Mehra, Chief Financial Officer

 

Riz is responsible for preparing quarterly financial statements and overall budgeting. Riz is also

 

responsible for overseeing budgets for cost centres and individual projects. At completion of

 

financial quarters and at the end of projects, Riz is responsible for viewing budget variation reports

 

and incorporating information into financial statements and financial projections.

 

Kim Chen, Operations General Manager

 

Kim is responsible for the day-to-day running of the company. Kim oversees the coordination of all

 

operations. Kim is responsible for sponsoring projects that affect operations of the organisation as

 

a whole. Kim works with the HR Manager to coordinate systems and projects to achieve

 

companywide synergy.

 

Les Goodale, Human Resources (HR) Manager

 

Les is responsible for the productive capacity and welfare of people at BBQfun. With the

 

Operations General Manager, Les works to coordinate projects and management systems, such as

 

performance management, recruitment and induction.

 

Sam Lee, Marketing Manager

 

Sam is responsible for the management of all aspects of marketing. Sam manages the activities of

 

the Marketing Team.

 

Pat Sweeney, Manager: Brisbane (Kenmore)

 

Pat is responsible for the management of all aspects of the Brisbane store.

 

Alex Mitchell, Manager: Gold Coast

 

Alex is responsible for the management of all aspects of the Gold Coast store. A

 

summary of human resources at each of the two locations appears below:

 

BRISBANE: HEAD OFFICE

 

? Employees: ? 30 full-time and casual sales and customer service people, check-out staff trained

 

in use of POS (integrated with ERP and CRM software system) ? senior management team (five) + one store manager

 

? four sales team leaders

 

? one delivery truck driver

 

? one warehouse worker.

 

GOLD COAST OPERATION BSBMGT515A Manage operational plan BSB51107 Diploma of Management Queensford College ? Employees: ? 30 full-time and casual sales and customer service people, check-out staff trained

 

in use of POS (integrated with ERP and CRM software system)

 

? one store manager ? three sa...

 


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