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[answered] Learning Activity 1 - Theme 1 In this article as well as yo


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Learning Activity 1 - Theme 1

 

In this article as well as your reading for this week the balanced

 

scorecard is explained:

 

The Balanced Scorecard

 

http://www.tutorialspoint.com/management_concepts/the_balanc

 

ed_scorecard.htm . ?

 

? One of the best tools a manager has is a balanced scorecard.

 

Remember, our bowling alley manager from week 6!

 

Address how the scorecard approach fits in to the control function

 

of management.

 

Create a balanced scorecard and explain how the use of a

 

balanced scorecard could help to measure and possibly improve

 

the turnover of employees. The scorecard will include objectives,

 

measures, and targets.

 

Just so you do not have to go back to week Six, here is the case

 

scenario:

 

You are the manager of the northern branch of the Laurel City

 

Bowling Alleys. The owner, Jill Espy, has 4 other bowling alleys

 

around town. The average employee assigned to the concession

 

stand of all the Laurel City Bowling Alleys lasts approximately 3

 

years. However, in your branch, the average employee lasts only

 

8 months. Jill is concerned about the lack of retention of

 

concession employees especially since training new employees is

 

costly to the company and this high turnover is costing her

 

money that could be better spent elsewhere.

 

You have talked with your current concession staff and have

 

learned that pay and scheduling may have some effect on the

 

turnover rate. Employees feel that the pay is low and the

 

scheduling is erratic making it difficult to make plans outside of

 

work. You know that employees do not benefit from pay raises

 

because they tend to leave before being at the alleys for a year.

 

One worker indicated that many of the workers do not know how

 

to handle difficult customers. It makes them not want to come to

 

work. At the time, the focus seems to be on getting the job done

 

rather on customer service.

 

Learning Activity 2 - Theme 2

 

Traditionally, theorists suggest that the managerial function of controlling should not be confused with control in the behavioral

 

or the manipulative sense. This function does not imply that

 

managers should attempt to control or to manipulate the

 

personalities, values, attitudes, or emotions of their employees.

 

Instead, this function of management concerns the manager?s

 

role in taking necessary actions to ensure that the work-related

 

activities of employees are consistent with and contribute toward

 

the accomplishment of organizational and departmental

 

objectives.

 

Research the concept of the virtual organization. Then, explain

 

how can a manager measure work that is performed when the

 

employee may be 5,000 miles away? Be sure to consider the

 

virtual and global organizations and how a manager would control

 

and measure work from afar.

 

Don?t forget to include your in-text citations and

 

references for each of your responses.

 

Also, please make sure that you post your learning

 

activities (LAs) responses separately.

 


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