Please read the attached instruction carefully! I need your help with my homework for?Management and Organization Theory. Thank you in advance!!
Learning Activity 1 - Theme 1
In this article as well as your reading for this week the balanced
scorecard is explained:
The Balanced Scorecard
ed_scorecard.htm . ?
? One of the best tools a manager has is a balanced scorecard.
Remember, our bowling alley manager from week 6!
Address how the scorecard approach fits in to the control function
Create a balanced scorecard and explain how the use of a
balanced scorecard could help to measure and possibly improve
the turnover of employees. The scorecard will include objectives,
measures, and targets.
Just so you do not have to go back to week Six, here is the case
You are the manager of the northern branch of the Laurel City
Bowling Alleys. The owner, Jill Espy, has 4 other bowling alleys
around town. The average employee assigned to the concession
stand of all the Laurel City Bowling Alleys lasts approximately 3
years. However, in your branch, the average employee lasts only
8 months. Jill is concerned about the lack of retention of
concession employees especially since training new employees is
costly to the company and this high turnover is costing her
money that could be better spent elsewhere.
You have talked with your current concession staff and have
learned that pay and scheduling may have some effect on the
turnover rate. Employees feel that the pay is low and the
scheduling is erratic making it difficult to make plans outside of
work. You know that employees do not benefit from pay raises
because they tend to leave before being at the alleys for a year.
One worker indicated that many of the workers do not know how
to handle difficult customers. It makes them not want to come to
work. At the time, the focus seems to be on getting the job done
rather on customer service.
Learning Activity 2 - Theme 2
Traditionally, theorists suggest that the managerial function of controlling should not be confused with control in the behavioral
or the manipulative sense. This function does not imply that
managers should attempt to control or to manipulate the
personalities, values, attitudes, or emotions of their employees.
Instead, this function of management concerns the manager?s
role in taking necessary actions to ensure that the work-related
activities of employees are consistent with and contribute toward
the accomplishment of organizational and departmental
Research the concept of the virtual organization. Then, explain
how can a manager measure work that is performed when the
employee may be 5,000 miles away? Be sure to consider the
virtual and global organizations and how a manager would control
and measure work from afar.
Don?t forget to include your in-text citations and
references for each of your responses.
Also, please make sure that you post your learning
activities (LAs) responses separately.
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