M5 - Case Study 5.2
Read Case Study 5.2 in your textbook ? Why aren?t they Listening?
Answer the four questions at the end of the case study.
why Aren?t they listening? Jim anderson is a training specialist in the human resource department of a large pharmaceutical company. in response to a recent companywide survey, Jim specifically designed a 6-week training program on listening and communication skills to encourage effective management in the company. Jim?s goals for the seminar are twofold: for participants to learn new communication behaviors and for participants to enjoy the seminar so they will want to attend future seminars. The first group to be offered the program was middle-level managers in research and development. This group consisted of about 25 people, nearly all of whom had advanced degrees. Most of this group had attended several in-house training programs in the past, so they had a (Continued)
106? LeaderShip? Theory and praCTiCe
sense of how the seminar would be designed and run. Because the previous seminars had not always been very productive, many of the managers felt a little disillusioned about coming to the seminar. as one of the managers said, ?here we go again: a fancy in-house training program from which we will gain nothing.? Because Jim recognized that the managers were very experienced, he did not put many restrictions on attendance and participation. he used a variety of presentation methods and actively solicited involvement from the managers in the seminar. Throughout the first two sessions, he went out of his way to be friendly with the group. he gave them frequent coffee breaks during the sessions; during these breaks, he promoted socializing and networking. during the third session, Jim became aware of some difficulties with the seminar. rather than the full complement of 25 managers, attendance had dropped to about only 15 managers. although the starting time was established at 8:30, attendees had been arriving as late as 10:00. during the afternoon sessions, some of the managers were leaving the sessions to return to their offices at the company. as he approached the fourth session, Jim was apprehensive about why things had been going poorly. he had become quite uncertain about how he should approach the group. Many questions were running through his mind: had he treated the managers in the wrong way? had he been too easy regarding attendance at the sessions? Should he have said something about the managers skipping out in the afternoon? Were the participants taking the seminar seriously? Jim was certain that the content of the seminars was innovative and substantive, but he could not figure out what he could change to make the program more successful. he sensed that his style was not working for this group, but he didn?t have a clue as to how he should change what he was doing to make the sessions better.
1. according to the SLii? model (see Figure 5.1), what style of leadership is Jim using to run the seminars?
2. at what level are the managers?
3. From a leadership perspective, what is Jim doing wrong?
4. What specific changes could Jim implement to improve the? seminars?
- Provide research from two sources other than the course textbooks that either support or contradict your analysis. The Saudi Electronic University Library is a good resource to search for these references. You must cite your references in a reference page.
- Your response will in the form of a fluid, two- to four-page essay, not counting the title and reference pages, which you must include. When writing your essay, imagine it as a report you would make to upper management. Submit your paper as a Word document.
- Use Saudi Electronic University academic writing standards and APA style guidelines.
My Comment: you can use Google search because you don't have access for saudi electronic Library BUT I need to use these techniques when you use google.
1-Quoting: Take the original text using own text as it is and put it between quotation marks.
2- Paraphrasing: Rewrite the original text using own words.
3- Summarizing: Rewrite the original text focusing on the main idea only; using your own words.
Kind Regards & Many Thanks
Running Head: CASE 5.2: WHY THEY ARE NOT LISTENING 1 Case 5.2: Why they are not listening
Institution of Affiliation Case 5.2: Why they are not listening 2 Question 1
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