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[answered] Module 1 Define organizational behavior (OB). Levels at whi


Module 1

  1. Define?organizational behavior?(OB).
  2. Levels at which we study OB
  3. Emotional intelligence
  4. The research foundations of OB
  5. What is management? What is a manager? Managerial roles and duties.
  6. What are the functions of management?
  7. What are the three major categories of managerial roles?
  8. List the three essential managerial skills.
  9. Who is the father of scientific management?
  10. What is a bureaucratic organization?
  11. Draw Maslow?s hierarchy.
  12. Explain McGregor?s theory X and Y.
  13. What is the contingency approach of management?
  14. Be able to describe the major organizational theories (taxonomies) and lessons learned.
  15. List the three levels of management and know their major responsibilities.
  16. List the six major challenges managers face in the 21st-century work environment.
  17. Define?knowledge worker,?intellectual capital, etc.
  18. What is an organization?
  19. When is an organization an open system?
  20. Identify the major stakeholders of an organization you are familiar with and describe how that manager can create value for each of these stakeholder groups.
  21. Why is the study of historical management theory important for today?s business environment?
  22. What is corporate social responsibility? In your opinion should businesses be socially responsible? Support your opinion with reasons.
  23. Organizations as open systems.

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Module 2

  1. What is competitive advantage and how is it related to a core competence?
  2. Factors that operate in an organization's general environment
  3. Factors that operate in an organization's specific environment
  4. Diversity: Valuing diversity is different from managing diversity.
  5. Affirmative action
  6. ?Difference between prejudice and discrimination
  7. Glass ceiling
  8. Customer relationship management and supply chain management
  9. Continuous improvement and TQM
  10. Information technology and decision making
  11. Knowledge management and learning organizations
  12. The planning process
  13. Types of plans
  14. Benefits of planning
  15. Planning tools and techniques
  16. Management by Objectives (MBO)
  17. Planning and decision making: decision-making model and inherent assumptions
  18. Types of decision: programmed and nonprogrammed
  19. Performance gaps, opportunities, and deficiencies
  20. Types of decision environments
  21. Problem-solving styles
  22. Classical and behavioral models
  23. Individual vs. group decision making
  24. The importance and benefits of planning

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