Question Details

[answered] Module 10: Use of Technology for Managing What's the b


Strategic change in organizations is a set of tasks each manager must address. Yet, plans for change often go awry.

  1. What?s important for you to keep in mind when facing the management of organizational change?
  2. What information must you track so that you account for performance, as work staff seek to change a product, or service?
  3. What?is?important?to?assisting?effective?downsizing?or?merging?of?work?units?

500/600 Words. If you use references please reference accordingly. Access to articles through University library may require login. If so the below information should grant access. (mdorseyamilcar/Blessings2016)


Module 10: Use of Technology for Managing What's the benefit of studying this topic?

 

It's estimated that managers spend many of their work hours exchanging information. The ideas of information

 

technology and how it impacts organizational effectiveness are now essential to you being successful as a manager

 

of a work unit. Module 10

 

Technology for Managing

 

Introduction:

 

Many organizations have been transformed by their adaptation to and use of information technology (IT). For many

 

business and government agency consulting groups, using IT is at the core of their work. Technology has become

 

a factor in helping all companies compete and understand global market forces. Hardware and software helps

 

these businesses provide goods and services at speed, convenience and value to consumers, whether those

 

buyers are in Los Angeles, Rio de Janeiro, Lyons, Milan, Moscow, Jakarta, Sydney or other locations in the world.

 

At-a-glance Definitions: IT/Information Technology: Hardware and software using electronic applications for management decisions

 

and activities.

 

Management Control System: A system of planning, performance measurement, and evaluation.

 

Intellectual Capital: The sum of a company's knowledge, understanding, processes, innovations, and

 

discoveries.

 

Transaction Processing Systems: Software/computer-based applications which automates and tracks an organization (or work unit's) routine, day to day business tasks.

 

Decision Support System: Software/computer-based applications that relies on decision models and then

 

applies those models to data bases for assisting managers.

 

Data Warehousing: Software/computer-based applications which allow for aggregating all data within a

 

company/organization so that workers/managers or other users can access data directly to analyze results,

 

create reports and obtain answers to "what-if" questions.

 

Business Intelligence: Technological-driven analysis which builds on large amounts of internal and

 

external data to identify patterns/relationships for management/development strategy and plans.

 

Executive Dashboard: Software programs summarizing key business information in graphic, easy to grasp

 

formats to allow managers at-a-glance interpretations of any deviations from expected performance, or shifts

 

in patterns of performance.

 

Benchmarking: Designated processes and identified factors which assist workers/managers in continually

 

measuring products, services, and practices against well-known competitors or organizations recognized for

 

product/service leadership.

 

Six Sigma: A quality-standard software approach that specifies a goal of no more than 3.4 defects per

 

million parts, and emphasizes the relentless role for producing quality performance as a role of managing.

 

Balanced Scorecard: A management control system/software application that balances financial measures

 

against operational activities to provide snapshots of critical success factors

 

Intranet: a private, internal, company-wide information system that uses operating principles of the Web and

 

Internet to be accessible to the company's workforce. Technology Development by Generation

 

Generation-the age you are-- can influence how managers view roles and how you use technology to assist

 

management functions, but this is rapidly changing. Using popular social groups, you see not only the role that

 

technology plays in each generation's view but also that each of the generations is in a period of transition for

 

determining its place in the management structure: The Baby Boomers came of age when computers were big objects, or ?mainframes?, housed in climate

 

controlled rooms. Computer technology, especially information technology, was of limited use when they

 

were children. However, many later baby boomers began using computers in their college years and thus are

 

the first generation to embrace the promise of information technology. For example, Microsoft founder Bill

 

Gates is a Baby Boomer. Boomers currently dominate senior management; however, they are beginning to transition out and into retirement (the earliest of the Baby Boomers turned 60 several years ago).

 

Generation X came of age as IT was making the transition from being a tool of "think tanks" to becoming a

 

part of everyday life, especially personal and professional decision making. The earliest members of

 

Generation X are facing the decade of the "The Big Four-O" and are a force in middle management. In

 

addition, they are transitioning into senior management for many sectors, especially government. (In the IT

 

field itself, they ARE expected to be senior management).

 

Generation Y and the Millennials do not know of life without technology -- they grew up with it and on

 

it! Generation Ys are not only comfortable with technology; they are at ease with the pace at which

 

technology is changing. Millennials often incorporate technology applications even when meeting face to

 

face, and hold expectations for use of social media as a part of company marketing and innovation. They

 

expect such change -- one could even argue that they demand it, with a sense of confidence in their

 

abilities. Members of Generation Y are now in middle management with plans to be senior level, and

 

Millennials are right behind, eager for professional advancement. Why is this significant? The future of management and leadership is profoundly influenced by the perspectives and

 

values of those in leadership positions, especially the ability to direct change. How organizational strategy develops

 

and is implemented in the future will be determined by men and women who grew up with rapid change. How might

 

these managers see organizational design in the next five years? Will they want flatter, modules of activity with

 

even more emphasis on team work? Will they hold great confidence in software intelligence for controlling more

 

aspects of management? Will they use technology to monitor workers behind the scenes and allow them less

 

autonomy?

 

Today's Leaders Use More and More Technology:

 

Managers spend a large percentage of their time gathering and communicating information (see, for example,

 

Kotter, 1999). Relevant facts are needed to make decisions, coordinate plans, evaluate progress and assure

 

accountability for meeting performance. Information technology (IT) has become a fundamental tool for effective

 

information exchange with work units, across them and for larger enterprise planning. Increasingly managers use

 

technology software applications to carry out their responsibilities.

 

Information technology is employed in a variety of ways for management purposes. Some of these include: Reducing costs of manufacturing and administration by automating functions Creating new markets, such as using miniaturization for new electronics

 

Enhancing customer service

 

Enabling innovation in services, products, or processes that can fuel competitive advantage

 

Providing customer information to target marketing and product/service development

 

Internal systems for coordination, control, human resources, etc. Below is a table (Daft, 2013) highlighting manager tasks for using information technology at various levels/sizes of

 

organization or business.

 

Operational/Product or Customer Mid-level Decision making/Control

 

Executive Level Informational

 

Service Information Technology, Technology Software, more easily Software applied in multi-nationals

 

easily seen in smaller

 

recognized in mid-sized

 

for internal strategy AND to track

 

organization, or a "line" unit

 

businesses

 

external trends

 

Transactional Information

 

Reporting-sales, purchases,

 

inventory.

 

Data warehousing, from which

 

managers create reports for

 

problem-solving, contingency

 

reports.

 

Options for data mining. Decision Support for tasks related to

 

production and scheduling/staffing,

 

including reward systems/reports on

 

performance.

 

Management Control has specific

 

software for assisting managers in

 

establishing targets, tracking

 

outcomes compared to targets and

 

variance reports so that managers

 

can take corrective action.

 

Benchmarking (Six Sigma is one

 

method) software which tracks

 

agreed to measurements/goals of

 

production, customer service, and

 

practices, compared to established

 

department or unit goals.

 

Financial reports- profit/loss of unit,

 

often weekly. Balanced Scorecard Approach

 

software/interpretation of data for

 

understanding financial measures of

 

operations/compared to strategic plan

 

and factors for achieving critical

 

success-data provides Financial

 

performance, Customer service,

 

Internal Process performance

 

information, Options for

 

Innovation/Learning Paths/Change

 

Management.

 

Executive Dashboard--presentation of

 

performance indicators in graph

 

formats-for instance sales in relation

 

to targets across units.

 

Benchmarking software to tracks

 

goals/performance compared to

 

competitors.

 

Knowledge management-enterprise resource planning.

 

(Daft, 2013). See web links listed in the last section of this web page for more ideas about tech advances. A 2013 research report from the global consulting firm, McKinsey & Company, identified ten trends in business that

 

are enabled by IT (Bughin et al., 2013):

 

1. The ?social matrix?: Tapping the power of interorganizational and organization-customer connections to

 

solve problems among diverse experts. Productivity is being boosted, teams with distinct knowledge are

 

assembled, connections with business partners strengthened, and user experiences tapped to boost

 

revenues.

 

2. Big data as a competitive tool: Data and analytics are deployed to competitive advantage. For example,

 

wireless communication, cloud storage, and visualization of data are current uses of information. Businesses

 

are segmenting customers into ?microsegments?. A leadership issue that McKinsey highlights is that of

 

creating an organizational culture that promotes experimenting with these data.

 

3. Managing operations: As micro-sensors grow in number, they enable lower costs. For example, FedEx has

 

a ?SenseAware? program where a small global positioning device (GPS) along with sensors to monitor light,

 

pressure, temperature, etc. is included in a package, enabling a firm to better monitor and then control its

 

supply chain. Ingestible sensors used in medicine are another example of such uses.

 

4. Offering more services: Using slack physical resources to sell a service and monetize underused capacity, for example selling time on idle trucks to other organizations that need them. Cloud computing enables the

 

tracking and information flow for these opportunities.

 

5. Making knowledge work more productive: Computers now can asses the context of language and make

 

sense of patterns of information allowing information processing to occur at speeds faster than a human can

 

do it. McKinsey notes that this may shift jobs from knowledge workers to machines, requiring that the

 

structure and culture of some companies may transition.

 

6. Tapping emerging markets: As global populations come up to speed with mobile computing, they will be

 

more included financially and will present new business opportunities.

 

7. Mingling of the digital with the physical: Wearable technology (e.g., Google?s eyeglasses, wristwatch

 

computing) and other experiences (e.g., store displays, dressing rooms) transform the consumer experience.

 

This is also happening n manufacturing, for example, where Boeing employs glasses that offer virtual reality

 

that boosts productivity. McKinsey recommends that executives search for ways that they use such

 

interactive technologies to collect feedback and design products.

 

8. ?Free? services challenge tradition pricing: There is an ongoing battle between free (e.g., Craigslist) and

 

traditional services. While this stresses the free services to continually innovate, it also forces traditional

 

competitors to do the same as they search for revenues. There also is a demand for personalized services

 

and products. This may require alterations in systems set up for mass production. Innovation is the new

 

normal in an age of instant gratification.

 

9. Digital commerce is changing the game: Easy online transactions are revolutionizing commerce and

 

lowering barriers to entry for upstart competitors.

 

10. Government, education, and health care transformation: These sectors account for ?a third of global

 

GDP? and will benefit from productivity benefits from IT, big data analytics, and other innovations. This is

 

expected to lead to lower costs and better services.

 

Impact of Technology on Organizational Structures

 

Based on the trends identified above, Bughin et al. (2013) suggest that several key issues must be addressed by

 

managers. A core competency will need to be the ability to respond. Of great significance, organizations must

 

change.

 

Decentralization: The trends strongly indicate that decentralization of organizational structures is needed. At the

 

heart of innovation is empowering knowledgeable workers to apply the information they learn to solve problems and

 

innovate new processes, products, and services. Simultaneously, relationships must change. These include not only those between organizations and their customers but also those between managers and staff and those with

 

supply chain partners.

 

Horizontal communication, improved interorganizational relations, new design: Your reading, Considering

 

Technology, notes that virtual organizations have come about as the result of information technology.

 

Communication and Internet capabilities enable a relatively small organizaiton to operate on a global scale, not only

 

with remote staff and teams but also with other partner organizations. Similarly, a network design is enabled and

 

facilitated by recent telecommunications advances. Information technology also supports more efficient supply

 

chain management.

 

Increased horizontal coordination: At the work unit level, individuals and teams are better equipped to manage

 

communications, scheduling, reporting, etc. with information technology.

 

Management of Technology

 

Your reading, The Challenge of Technology, outlines some of the key issues that are important today to manage

 

technology itself. You may see parallels between these and the ten trends that McKinsey?s research uncovered. A

 

key part of management today is the ability to stay on top of the curve of efficiency and innovation vis a vis the

 

competition. This requires attention to process, organization, information, and implementation. It involves not only

 

staying abreast of forthcoming changes but also retraining staff and investing in R&D to keep pace. This is

 

consistent with the need for more decentralized organization structures to meet the challenges of unrelenting

 

innovation.

 


Solution details:
STATUS
Answered
QUALITY
Approved
ANSWER RATING

This question was answered on: Sep 18, 2020

PRICE: $15

Solution~0001013978.zip (25.37 KB)

Buy this answer for only: $15

This attachment is locked

We have a ready expert answer for this paper which you can use for in-depth understanding, research editing or paraphrasing. You can buy it or order for a fresh, original and plagiarism-free copy from our tutoring website www.aceyourhomework.com (Deadline assured. Flexible pricing. TurnItIn Report provided)

Pay using PayPal (No PayPal account Required) or your credit card . All your purchases are securely protected by .
SiteLock

About this Question

STATUS

Answered

QUALITY

Approved

DATE ANSWERED

Sep 18, 2020

EXPERT

Tutor

ANSWER RATING

GET INSTANT HELP/h4>

We have top-notch tutors who can do your essay/homework for you at a reasonable cost and then you can simply use that essay as a template to build your own arguments.

You can also use these solutions:

  • As a reference for in-depth understanding of the subject.
  • As a source of ideas / reasoning for your own research (if properly referenced)
  • For editing and paraphrasing (check your institution's definition of plagiarism and recommended paraphrase).
This we believe is a better way of understanding a problem and makes use of the efficiency of time of the student.

NEW ASSIGNMENT HELP?

Order New Solution. Quick Turnaround

Click on the button below in order to Order for a New, Original and High-Quality Essay Solutions. New orders are original solutions and precise to your writing instruction requirements. Place a New Order using the button below.

WE GUARANTEE, THAT YOUR PAPER WILL BE WRITTEN FROM SCRATCH AND WITHIN YOUR SET DEADLINE.

Order Now