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Dr_menya?

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Running head: RESEARCH PLAN

 


 

Research Outline Plan: The Impacts of Technological Innovation on Organizational Operations

 

Fhaid Marshood Almotairy

 

Saudi Electronic University

 


 

RESEARCH PLAN

 

1.0 Introduction

 

1.1 Brief History and Background of Technological Innovations in Organizations

 

1.2 Define the Objectives of the Research

 

i. To identify how technology has impacted on organizational operations

 

ii. To identify the factors which determine the type of technology used by

 

iii.

 

iv.

 

v.

 


 

organizations

 

To explain the uses of technology in enhancing business operations

 

To identify the things that lead to the development of technological

 

innovations in organizations

 

To explain the challenges in using and implementing new technological

 


 

innovations

 

vi.

 

To explain how to use technological innovations for maximum productivity

 

1.3 Research Questions

 

i. What are some of the technological innovations used in organizations?

 

ii. What determines the type of technology to be used by organizations?

 

iii.

 

What are some of the impacts of technology on organizational operations?

 

iv.

 

What are the factors that contributed to development of technological

 

v.

 


 

innovations in organizations?

 

What are the challenges involved in using technological innovations in

 


 

organizations?

 

vi.

 

How can technology be used to improve productivity?

 

1.4 Scope of the Research

 

The use of technology in improving operations in Saudi American Bank (SAMBA)

 

1.5 Thesis Statement

 

Technological operations have gone a long way in improving organizational

 

operations by improving efficiency of operations, speed and productivity.

 

2.0 Literature Review

 

2.1 Introduction to Literature Review

 

2.2 History of the use of technology in organizations: The Industrial Revolution

 

2.3 Recent trends in the use of technology in organizations

 

2.4 Factors that influence the choice of technology used in organizations

 

2.5 Challenges in using technology in educations

 

2.6 Impacts of using technological innovations in organizations

 

2.7 The future of technological innovations in organizations

 

3.0 Organization Background

 

3.1 Brief history of SAMBA

 

3.2 A description of the technology used at the banks

 

3.3 Why the bank introduced the use of technology

 

3.4 The impacts of technology on the bank?s operations

 

4.0 Research Methodology

 


 

2

 


 

RESEARCH PLAN

 


 

3

 


 

4.1 Use of Questionnaire Survey through Survey Monkey administered to the bank?s staff

 

and customers [See Appendix 1 and Appendix 2]

 

4.2 Use of Interviews [See Appendix 3]

 

The following people are to be interviewed over the phone: Three managers from

 

three different SAMBA branches.

 

4.3 Use of related secondary research from books and journals about use of technology in

 

businesses and banking sector.

 

5.0 Research Findings

 

5.1 Presentation of research results from questionnaire survey through tables and charts

 

5.2 Explanation of Interview Results

 

5.3 Description of a few findings from secondary sources

 

6.0 Discussion of Findings

 

6.1 Discussion of Questionnaire findings

 

6.2 Discussion of Interview Findings

 

6.3 Discussion of Secondary Literature findings

 

7.0 Conclusion

 

i.

 

Summary or research results

 

ii.

 

Examining the answers to the research question from the research

 

iii.

 

Examining the fulfilment of research objectives

 

iv.

 

Confirmation of thesis statement

 


 

8.0 Reference List

 

Abu-Shanab, E., Haddad, M., & Knight, M. B. (2014). Knowledge sharing practices and the

 

learning organization: A study. IUP Journal of Knowledge Management, 12(2), 38.

 


 

RESEARCH PLAN

 


 

4

 


 

Alonso-Almeida, M. D. M., & Llach, J. (2013). Adoption and use of technology in small

 

business environments. The Service Industries Journal, 33(15-16), 1456-1472.

 

Baden-Fuller, C., & Haefliger, S. (2013). Business models and technological innovation.

 

Long range planning, 46(6), 419-426.

 

Boons, F., & L?deke-Freund, F. (2013). Business models for sustainable innovation: state-ofthe-art and steps towards a research agenda. Journal of Cleaner Production, 45, 9-19.

 

Brynjolfsson, E., & McAfee, A. (2014). The second machine age: work, progress, and

 

prosperity in a time of brilliant technologies. WW Norton & Company.

 

Christensen, C. (2013). The innovator's dilemma: when new technologies cause great firms

 

to fail. Harvard Business Review Press.

 

Davenport, T. H. (2013). Process innovation: reengineering work through information

 

technology. Harvard Business Press.

 

Fujita, M., & Thisse, J. F. (2013). Economics of agglomeration: cities, industrial location,

 

and globalization. Cambridge university press.

 

Grint, K., & Woolgar, S. (2013). The machine at work: Technology, work and organization.

 

John Wiley & Sons.

 

Hakansson, H. (Ed.). (2015). Industrial Technological Development (Routledge Revivals): A

 

Network Approach. Routledge.

 

Hortovanyi, L., & Ferincz, A. (2015). The impact of ICT on learning on-the-job. The

 

Learning Organization, 22(1), 2-13.

 

Huberman, A. M., & Miles, M. B. (2013). Innovation up close: How school improvement

 

works. Springer Science & Business Media.

 

Joshua-Gojer, A. E., Allen, J. M., & Gavrilova-Aguilar, M. (2014). Technology Integration

 

in Work Settings. Technology, Innovation, and Enterprise Transformation, 1.

 

Lee, W. I. (2015). The Relationship between Technology Planning Capability Enhancement,

 

the Technology Roadmap, and Innovation. International Journal of Innovation,

 

Management and Technology, 6(1), 26.

 

Legris, P., Ingham, J., & Collerette, P. (2003). Why do people use information technology?

 

A critical review of the technology acceptance model. Information & management, 40(3),

 

191-204.

 


 

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Lemonnier, P. (2013). Technological choices: Transformation in material cultures since the

 

Neolithic. Routledge.

 

Pe?a, D. G. (2014). The terror of the machine: Technology, work, gender, and ecology on the

 

US-Mexico border. University of Texas Press.

 

Rikhardsson, P., & Dull, R. (2016). An exploratory study of the adoption, application and

 

impacts of continuous auditing technologies in small businesses. International Journal of

 

Accounting Information Systems, 20, 26-37.

 

Scarbrough, H., & Corbett, J. M. (2013). Technology and Organization (RLE:

 

Organizations): Power, Meaning and Deisgn. Routledge.

 

Simons, R. (2013). Levers of control: how managers use innovative control systems to drive

 

strategic renewal. Harvard Business Press.

 

Webster, J. (2014). Shaping women's work: Gender, employment and information

 

technology. Routledge.

 

Appendix 1

 

Questionnaire

 

The following questionnaire seeks to identify the impacts technology has on organizational

 

operations. In order to do this, our research seeks to examine the impacts of technological

 

innovations on organizational operations. Your answers will be vital in providing the required

 

information needed to fulfil the objectives of the research. The questions are both closed and

 

open ended. For the closed questions, answer by checking the boxes provided with your ideal

 

response. For the open ended questions, feel free to note down your answer briefly.

 

N/B:

 

The questionnaire should be filled by employees of Saudi American Bank

 

Filling the questionnaire will take approximately 10 minutes or less.

 

Questions

 

1. Which is your current position in the company?

 

...........................................................................................................................................

 

2. For how long have you worked in the company?

 

Less than a year

 

between 1-5 years

 

More that 5 years

 

3. Have you undergone any training in the use of technology in your life time?

 

Yes

 

No

 

If yes, which one...............................................................................................................

 

4. At your work, have you encountered any use of technology

 

Yes

 

No

 


 

RESEARCH PLAN

 


 

6

 


 

If YES, what are some of the technology you have encountered?

 

........................................................................................................................................

 

5. Has technology affected the way you work?

 

Yes

 

No

 

If YES, briefly describe the experience?

 

.....................................................................................................................................

 

If NO, why?

 

.....................................................................................................................................

 

6. Do you find the use of technology at your work place to be helpful? How?

 

.....................................................................................................................................

 

7. Do you think the use of technology at work has made working more effective?

 

Yes

 

No

 

8. Would you suggest inclusion of technology at all work places?

 

Yes

 

No

 

9. Did you encounter any challenges in using the technology at your work?

 

Yes

 

No

 

If YES, provide this challenge(s)

 

..................................................................................................................................

 

10. In a scale of 1-5, rate the importance of technology in company operations?

 

1

 

2

 

3

 

4

 

5

 


 

Thank you for your responses and for taking part willingly in this exercise. All your responses

 

will be highly valued and treated with utmost confidentiality.

 


 

Appendix 2

 

Questionnaire

 

The following questionnaire seeks to identify the impacts technology has on organizational

 

operations. In order to do this, our research seeks to examine the impacts of technological

 

innovations on organizational operations. Your answers will be vital in providing the required

 

information needed to fulfil the objectives of the research. The questions are both closed and

 

open ended. For the closed questions, answer by checking the boxes provided with your ideal

 

response. For the open ended questions, feel free to note down your answer briefly.

 


 

RESEARCH PLAN

 


 

7

 


 

N/B:

 

The questionnaire should be filled by customers of Saudi American Bank (SAMBA)

 

Filling the questionnaire will take approximately 10 minutes or less.

 

Questions

 

1. What is your age bracket?

 

15 ? 25

 

26 ? 35

 

36 ? 45

 

46 ? 55

 

56 ? 65

 

65+

 

2. For how long have you been a customer of SAMBA?

 

Less than 1 year

 

1 ? 5 years

 

6 ? 10 years

 

Over 10 years

 

3. How often do you visit the bank to receive any kind of customer service?

 

Never

 

Not often

 

Quite often

 

Very often

 

4. a) Have you noted any ways in which the bank has used technological innovation in its

 

operations?

 

Yes

 

No

 

b) If yes, which kind of technology have you seen and which ones do you consider more

 

useful? ..............................................................................................................................

 

5. How have these technology changes how you are served at the bank?

 

..........................................................................................................................................

 

6. a) Have you found any challenges in using the technology at the bank?

 

Yes

 

No

 

b) Briefly describe the challenge(s).......................................................................................

 

c) What do you think causes the challenge(s)?

 

Complexity of the technology

 

Lack of technological awareness

 

Lack of technological support by the bank

 

Other reason

 

.......................................................................................

 

7. What is your opinion about the impacts of the technology on the bank?s operations?

 

Very good

 

Good

 

Bad

 

Very bad

 


 

RESEARCH PLAN

 


 

8

 


 

8. a) Is there any change that you think should be made in using technology at the bank to

 

improve the customer experience?

 

Yes

 

No

 

b) If Yes, suggest a recommendation ....................................................................................

 

9. Should the bank continues using technology or increasing their technological innovation?

 

Yes

 

No

 

Not sure

 

10. Would you like to see more technological innovation in other organizations that serve

 

you?

 

Yes

 


 

No

 


 

Thank you for your responses and for taking part willingly in this exercise. All your responses

 

will be highly valued and treated with utmost confidentiality.

 


 

Appendix 3

 

Interview Questions

 

a)

 

b)

 

c)

 

d)

 

e)

 


 

What kinds of technology are used in your bank?

 

What factors led to the introduction of this technology or technologies?

 

What are some of the challenges you encountered in introducing the technology?

 

How did you manage these challenges?

 

How has technology impacted on the operations of the company?

 


 

RESEARCH PLAN

 


 

9

 


 

 


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