During the last month, an insurance company has been studying the amount of insurance claims with mistakes, made by its clients: These claims represent extra costs to the company. They have provided you with 60 samples (Sheet 1), each with 100 insurances claims, for a total of 600, and the number of insurance claims with mistakes, Non-Compliance, in each sample. Develop a p-chart with 3 sigma limit and comment on the process. If the process is out-of-control, the company will institutionalized a new process that will guide customers on how to properly fill out the claims. The actual cost of amending a claim with mistakes (calling the customer, updating files, etc.) is $2/claim. The cost to guide a customer would cost $1.25. What would be the best action plan that the company should implement; Letting things as they are or institutionalizing the new process?
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